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inenemycountry
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76farmer ●
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buckeyewaz ●
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BuckeyeDog said...
CS (Customer Service, not Chicken Sh!t) has ALWAYS been a sore spot industry wide, for decades! They have you over a barrel when you're broke down (loss of revenue, on time delevery record shot to sh!t, in some cases redelivery charges, or customers refusal to accept. etc.). You have to have it fixed AND properly, ASAP. Most shops act as if they have a 3 yr backlog. If you don't like it, take it some where else (that comment it usually delivered with a generous smirk). My nephew's truck has been sitting for ten days @ Ohio Cat waiting for warrenty work. They were in a hurry to collect $26,000 for the overhaul, not so much, for the repairs (that should have been done right in the first place) I could give you a quite lengthy list of what NOT to do/or treat customers. I had a small trking co. (over 3.1 mil in annual sales) for ten yrs. complete with my own shop-man the stories. PM me sometime if you'ld like an outside opinion. Not trying to rant, Sorry Boys (and Girls).
Note* When we closed, 34 good paying jobs were lost forever. A tip of the Hat to the people who control the cost of fuel.
I (and my wife) would be more than happy to .
express our views on fuel costs to small business. Happy Resession America (no I'm not bitter, but, I'm still a bit p!ssed off)!
This post was edited by Keyser Soze on 2/29/2012 at 4:07 AM
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